With over 25 years of dedicated experience, Jamie Martin is a trusted business coach based in Vancouver who specializes in operational enhancement, leadership development, and customer service excellence.
Read my detailed blog to discover the key strategies that can significantly drive your business forward. Learn how an expert business consultant can identify critical improvements, strategically plan for growth, and enhance management practices.
Develop a clear, actionable training program tailored to your industry's specifics, enhancing skills and competencies across your organization. Establish robust metrics to ensure these initiatives precisely align with your business objectives.
Learn MoreCraft strategic management training that sharpens communication, enhances decision-making, and resolves conflicts effectively. This structured approach includes developing organizational frameworks and setting SMART goals to streamline operations and achieve targeted outcomes.
Implement a leadership development program that identifies and cultivates potential leaders. Equip them with various leadership styles and emotional intelligence to handle change and motivate teams.
Perform detailed operational audits to spot bottlenecks. Use Lean and Six Sigma methodologies to streamline processes, boost productivity, and reduce waste.
Establish a comprehensive customer service training program that prioritizes exceptional client experiences. Integrate continual feedback mechanisms, and set definitive standards for service delivery, ensuring consistent customer satisfaction and loyalty.
Hi, I'm Jamie Martin, founder of JEM Business Consulting and Coaching. As a business consultant based in Vancouver, I specialize in providing strategic insights and practical solutions that cater to a variety of industries, including retail, cannabis, and start-ups. With a comprehensive background from grassroots to executive levels, I help organizations improve operations, leadership, and customer engagement through personalized and effective strategies. If you're ready to get started on growing your business, let's connect!
As the founder of Green Innovations, stepping into the cannabis industry was both exciting and daunting. The complexities of regulations, product sourcing, and creating a customer-friendly retail environment were significant hurdles. That’s when we partnered with Jamie Martin. Jamie’s expertise was evident from the get-go. She guided us through the intricacies of setting up our operations, from the initial store layout to establishing our purchasing processes. Her hands-on approach ensured that we not only opened our doors on time but did so with a seamless operation that felt years ahead of its age. Jamie’s involvement didn’t stop at the launch; she remained a guiding light as we navigated the growth stages, helping us maintain operational excellence. Thanks to Jamie, Green Innovations stands as a testament to efficient, customer-centric cannabis retailing.
Turning a struggling retail business around seemed like an insurmountable task. Sales were stagnating, and customer feedback was not where we wanted it to be. That all changed when Jamie Martin came on board. With her extensive background in retail and an uncanny ability to boost sales, Jamie revolutionized our approach. She delved into our sales strategies, customer service practices, and even the minutiae of our floor operations. Her recommendations were not just insightful—they were transformative. Within months, we saw a significant uplift in our sales numbers, and customer reviews started reflecting the positive changes. Jamie’s approach to coaching our team and her strategic planning were pivotal in our turnaround story. Our success today is largely credited to the solid foundation and direction Jamie provided.
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JEM Business Consulting And Coaching, led by experienced business consultant and coach Jamie Martin, serves clients across Vancouver, Burnaby, Langley, Abbotsford, Chilliwack, and the surrounding areas.